Real Feedback
What Our Customers Say
4.9 ★ from 291+ Google Reviews
Featured Reviews
Hand-picked reviews that represent what we strive for every day
G Klewy
Google review
"Autopro has something I value above anything else. INTEGRITY. There was a problem with my vehicle that they could not fix. They had the honesty to tell me upfront rather than string me along."
Response from the owner
Thank you. 'Integrity' is the highest compliment we could receive. The reality of this business is that we don't always get it right the first time, and parts do fail. We might not be the cheapest place to go, but we guarantee we will look after you.
Darren Burns
Google review
"Excellent local Automotive Shop & Service in Sylvan Lake. Their Service is impeccable. Really. Absolutely excellent. Out of Province Inspections were a little less expensive here compared to Red Deer. I really appreciated how they take pictures of repairs that are required—along with excellent follow-up. This is a first rate Shop. For Automotive Service, I have absolutely no hesitation in recommending this business as one of your first calls."
Jonathan Alday
Google review
"Very reliable auto repair shop. I was from out of town when I had a problem with my front brakes system (brake calliper was loose). I called few hours before the auto shop was closing, but they still accepted me to repair my vehicle."
Marie Lucas
Google review
"I had a few issues with my vehicle in July and November this year. Staff listened, work completed in a timely manner. They have a loaner vehicle which was very much appreciated. It was clean, filled with gas and it ran smoothly. Staff kept me informed throughout."
Derek Sparrow
Google review
"Sylvan Lake Autopro are amazing to deal with. The mechanics, front office staff, and management are all awesome to deal with. They do a thorough job. Anyone looking to extend the life of their vehicle, instead of jumping into something new, these are the people to see."
Enerzon Endrinal
Google review
"Great experience at Sylvan Lake NAPA AutoPro! Reasonable prices, friendly staff, and very accommodating—especially Michelle. Big shout-out to Josh for the excellent work!"
When Things Go Wrong, We Make Them Right
No shop is perfect. Parts fail. Mistakes happen. What matters is what happens next. Here's a real example of how we handle it when things don't go as planned.
Jennifer Hinchliff
Google review
"UPDATE: Following my initial review of the shop, Clint reached out to me and assisted to rectify the concerns present. He was very easy to talk to and work with and am very grateful he took the time to correct the concerns. At this time, I would say I value their honesty and time taken to help come to a solution. My car has been repaired at no cost to me and I am very thankful that accountability and understanding was something I was provided throughout this experience."
What happened:
Jennifer found issues with previous repair work. After posting her concerns, Clint personally reached out, reviewed the situation, and repaired her vehicle at no cost.
Personal response within hours
Problem resolved at no cost
"Accountability and understanding"
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